Shipping policy
YOLI OPULENCE SHIPS HAIR PRODUCTS WITHIN THE USA
Yoli Opulence Hair products are shipped from our flagship Wig Boutique and warehouse located in Atlanta Georgia. Shipping hours are Monday-Friday from 9AM until 5PM EST. All orders are processed within 2 business days. Example: If you order on Monday, your order should ship out on Tuesday or Wednesday. Please note that business days do not include: Saturday, Sunday or Official Holidays.
We provide USPS Priority Shipping for a flat rate fee of $9.95. You will receive a confirmation email with the tracking link once your order ships.
If inaccurate or incomplete address information is provided, it may delay processing. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to prevent any possible delays.
All orders over $200 require a signature. Also, the billing and shipping address must match. We recommend making provisions where you or someone else will be available to accept the package.
Tracking Orders
You will receive a confirmation email once your order has been processed to the email address provided during the checkout process. You will also receive a second email notification once your order has shipped, which will include your tracking number and a link to follow your shipment’s status along its journey.
If there is a problem with your tracking number or package delivery, please contact the courier (USPS) directly prior to contacting us. Please contact Yoli Opulence after the estimated delivery time.
DO YOU REQUIRE VERIFICATION PRIOR TO SHIPPING ORDER?
Note that purchases over $350 must be verified with proper physical photos of the customer’s ID (Government Issued ID) as well as the card used for purchase before we can process the shipment. Once verified, orders will be shipped out with a signature requirement. No exceptions.
All Orders over $200 will automatically have signature requirements and cannot be modified, so please plan accordingly.
WHAT IS ROUTE?
Route is our package insurance. It is available for a very small fee at checkout when selecting your shipping method. Customers who are protected under Route can file claims to receive a replacement or a refund back for packages that are lost in transit, arrive damaged, or are stolen. The claim filing process includes three steps and is completely self-serve and easy to do.