Shipping Policy

Yoli Opulence proudly ships throughout the United States from our flagship Wig Boutique and warehouse located in Atlanta, Georgia.

By placing an order with Yoli Opulence, you acknowledge and agree to the terms outlined in this Shipping Policy.

Order Processing

Most orders are processed within 1-2 business days. Orders placed on weekends or holidays will begin processing on the next business day.

Please note that processing times may be extended during holidays, promotions, product launches, or periods of high order volume.

Processing time and shipping time are separate. Shipping time begins once your order has been processed and transferred to the shipping carrier.

Business days are Monday through Friday and exclude weekends and official holidays.

Shipping Methods

Yoli Opulence currently offers USPS Priority Mail shipping for a flat rate of $9.95.

Once your order ships, you will receive a shipping confirmation email containing your tracking number and a link to track your package.

Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

Yoli Opulence is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete addresses.

Packages returned to Yoli Opulence due to an incorrect address, refusal of delivery, or failure to claim the package may be subject to additional shipping fees before being reshipped.

Signature Confirmation

Orders exceeding $200 may require a signature upon delivery. Signature requirements cannot be removed once an order has been processed.

We recommend making arrangements for someone to be available to receive the package.

Order Verification

To protect our customers from unauthorized transactions and fraud, certain orders may require additional verification before shipment.

Orders exceeding $350 may require identity verification, including a government-issued photo ID and confirmation of the payment method used for purchase.

Failure to provide requested documentation within seven (7) business days may result in cancellation of the order and a refund to the original method of payment.

Tracking Your Order

You will receive an order confirmation email after your purchase and a second email once your order has shipped.

If there is an issue with your tracking information or delivery status, please contact USPS directly before contacting Yoli Opulence.

Please allow the estimated delivery timeframe to pass before reaching out regarding a delayed shipment.

Shipping Delays

Yoli Opulence is not responsible for shipping delays caused by USPS, severe weather, natural disasters, service interruptions, or circumstances beyond our control.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, Yoli Opulence is not responsible for lost or stolen packages.

Customers are encouraged to purchase Route Package Protection at checkout for additional peace of mind.

Route Package Protection

Route is an optional package protection service available at checkout for a small additional fee.

Customers who purchase Route Package Protection may file claims directly through Route for packages that are:

• Lost in transit

• Damaged during shipment

• Stolen after delivery

Claims are subject to Route's terms, conditions, and approval process.

For more information or to file a claim, please visit the Route claims portal.

Questions

For shipping-related questions, please contact us at:

Email: info@yoliopulence.com