Last Updated: July 3, 2026
At Yoli Opulence, we take pride in delivering premium-quality wigs, hair extensions, and educational products. Due to the custom and hygienic nature of our products, we are unable to accept returns or exchanges once an order has been processed.
We encourage customers to review all product descriptions, measurements, and order details carefully before completing their purchase. If there is an issue with your order, please contact us promptly so our team can review your concern and determine an appropriate resolution.
Final Sale Items
The following items are considered final sale and are not eligible for refunds, returns, or exchanges:
- Custom wigs
- Ready-to-ship wigs
- Hair extensions
- Closures and frontals
- Lace products and accessories
- Digital products and downloadable materials
- Virtual and on-site classes
- Sale, clearance, and promotional items
- Gift cards
Our Commitment to You
Your satisfaction is important to us. We are committed to providing exceptional products and customer service. If you receive an incorrect or damaged item, please contact us within the timeframe outlined below so we can review and resolve the issue.
Damaged or Incorrect Orders
If you receive an incorrect or damaged item, you must contact us within 48 hours of delivery by emailing info@yoliopulence.com.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging
Claims submitted after 48 hours of delivery may not be eligible for review.
Order Changes & Cancellations
Once an order has been placed, it cannot be canceled, modified, or refunded. Please verify all order details, including product selection, color, length, and shipping information, before submitting your order.
Lost or Stolen Packages
Yoli Opulence is not responsible for packages that are lost, stolen, delayed, or misdelivered after they have been transferred to the shipping carrier and marked as delivered. Customers are responsible for filing claims directly with the shipping carrier.
Product Care Disclaimer
Proper maintenance is essential to preserving the quality and longevity of your wig or hair extensions.
Yoli Opulence is not liable for damage resulting from:
- Improper installation
- Coloring or bleaching
- Chemical processing
- Excessive heat
- Failure to follow recommended care instructions
- Alterations performed by a third party
Consultations, repair services, and associated shipping costs resulting from improper care or negligence are the responsibility of the customer.
Fraud Prevention & Policy Abuse
To protect our customers and business from fraudulent claims, Yoli Opulence reserves the right to deny refunds, returns, or exchanges if merchandise shows signs of wear, alteration, tampering, misuse, or violation of this policy.
Yoli Opulence also reserves the right to limit or refuse future transactions from customers who engage in excessive disputes, fraudulent claims, chargebacks, or abuse of our policies.
Class Refund Policy
On-Site Wig Classes
Deposits for on-site classes are non-refundable.
If you are unable to attend your scheduled class, you must notify Yoli Opulence via email at info@yoliopulence.com at least 24 hours prior to the class start time. Deposits may be transferred one time to another class date within 30 days of the original class date.
Text messages, direct messages, and verbal cancellations will not be accepted.
Any remaining class balance is due on the day of class and must be paid in accordance with the payment instructions provided at registration.
Please note that children and additional guests are not permitted during on-site classes.
Virtual Wig Classes
Payments for virtual classes are non-refundable. Registrations may be transferred one time to another scheduled class if requested at least 24 hours before the class start time.
Access to digital materials, recordings, and downloadable content is non-refundable.
Agreement to Terms
By placing an order with Yoli Opulence, you acknowledge that you have read, understood, and agreed to this Refund & Returns Policy and all terms and conditions outlined on our website.